The Government Communications Conference #GCASYD2015 has been an inspiring collection of great practice.
My messages for communicators is simple.
- Change isn’t as hard as we make out, except when we stuff it up within organisations.
- As communicators, we have a responsibility to help our audiences, customers and partners to sense-make.
- It’s about context.
- Comms people need a broader toolkit and skills base to help sensemake in complexity.
The shorter COMMS plan is one tool for managing the complexity of change.
References and additional information
Why the 70% of change fails stat is BS
Jennifer Frahm, Conversations of Change
http://conversationsofchange.com.au/2013/09/02/70-of-change-projects-fail-bollocks1/
How to apply PEST for strategic planning
http://www.mindtools.com/pages/article/newTMC_09.htm
The digital divide – Australian’s not connected to internet and digital services
https://theconversation.com/au/topics/digital-divide
Hacktivism as a force for good – Gov Hack 2015
TEDxParramatta
Hyundai’s message to space
www.youtube.com/watch?v=3EOAXrTrsOE
The rise of mainstream media directly linking to User Generated Content
http://eyewitnessmediahub.com/research/user-generated-content
What is Bitcoin?
Automated email personalisation
http://www.wired.com/2015/04/write-perfect-email-anyone-creepy-site/
Gartner Hype Cycle Research
http://www.gartner.com/technology/research/hype-cycles/
Gaping Void
Edelman Trust Baromoter
http://www.edelman.com.au/trust/
Austin Kleon, Steal Like and Artist
Everything is a remix, by Kirby Ferguson