This is an excerpt from a post on 3 things to remember in LEAN and process communication published on LinkedIn Pulse.
1. Information is not the same thing as communication
Data about production metrics, safety instructions, operating standards: these are kinds of information. Information needs to be available at the right time to be useful to employees and managers.
However, there is a difference between making information available and communicating. Information is the content. Communication is the way we make sense of the content.
Communication is a human act. It is a two-way cycle. It involves listening. Communicating involves providing explanations about why something is important, and how it is relevant to the employee. Sending an instruction about safety on a poster or email is not the same as talking about why safety is important and listening to employee’s views and ideas.
Read the whole post on LinkedIn.