Communication isn’t just a step in a process

This is an excerpt from a post on 3 things to remember in LEAN and process communication published on LinkedIn Pulse.

Information is the content. Communication is how we make sense of the content.

Information is the content. Communication is how we make sense of the content.

1. Information is not the same thing as communication

Data about production metrics, safety instructions, operating standards: these are kinds of information. Information needs to be available at the right time to be useful to employees and managers.

However, there is a difference between making information available and communicating. Information is the content. Communication is the way we make sense of the content.

Communication is a human act. It is a two-way cycle. It involves listening. Communicating involves providing explanations about why something is important, and how it is relevant to the employee. Sending an instruction about safety on a poster or email is not the same as talking about why safety is important and listening to employee’s views and ideas.

Read the whole post on LinkedIn.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s