crisis communication

Authentic leadership when it counts

In her final show as guest host of Radio Nation Life Matters, Angela Catterns convenes an excellent program about leadership.

Using the recent example of Queensland Premier Anna Bligh’s performance during the Queensland catastrophes as a springboard for discussion, Angela is joined by studio guests Rosemary Howard Director of AGSM Executive Programs and  Catherine Harris from UNSW.  The session includes an interview with former Prime Minister Malcolm Fraser, and thoughful talkback comments. Covering social, political and business leadership, the discussion summarises a number of the themes and challenges for authentic leadership. Definitely worth a listen.

Podcast and transcript
http://www.abc.net.au/rn/lifematters/stories/2011/3146774.htm
Facebook
http://www.facebook.com/RNLifeMatters?ref=ts&v=wall#!/RNLifeMatters

Anna Bligh’s authentic leadership during the January crises set a benchmark for authentic communication. IABCNSW is hosting a professional development lunch  on Crisis Communication with guest speaker Brisbane City Councillor David McLachlan on 30 March.  Details here: http://www.iabcnsw.com/calendar/15/41-Crisis-Communication-in-the-digital-age.html

IABC communication resources for disaster management

In addition to all the residents, businesses and travellers impacted by the catastrophe, my thoughts are with the communication teams working through the current situation in Queensland and northern NSW.  So many of you will be working through your crisis communication plans and business continuity programs.

If you are managing communications during a crisis for the first time, there are a number of IABC resources that may assist.

The February 2010 CW Online featured Social Media for Crisis Communication:http://www.iabc.com/cwb/archive/2010/0210/

A prior CW Online edition on spokesperson training includes links to some disaster & crisis related resources. Includes links to reactive messaging. http://www.iabc.com/cwb/archive/2009/1109/RelatedResources.htm

If you are an IABC Discovery subscriber, there are a number of case studies that may be useful for the recovery phase. http://discovery.iabc.com/phrase.php?phrase=crisis+communication

Google has established a single landing page for the key official information sources (Government, emergency services, donations).

http://www.google.com/crisisresponse/queensland_floods.html