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The January springboard

Those early rituals of the new year are starting to fade – people are remembering their passwords, you only have a 50% chance of having a conversation with a customer or sometime-colleague starting with ‘Happy New Year’. But there are a few signs that the year is still fresh.

The ‘what will be the biggest issues for [the profession] this year?’ conversations are in full swing. This is a good new year habit. It is the chance to tap into the ‘blue sky thinking’ that happens between 25 December and 4 January. It is the chance to choose one or two leading ideas to guide activity and development.

I also can’t complain – in the interest of full disclosure, I did win Bnet’s twitter competition on the subject. For the record, my business trend prediction for 2010, in 140 characters was:

@BNETaustralia Whoever collaborates best wins: convergence of leadership, comms, change, HR, design, innovation improves outcomes. #bnetwin

Businesses are realising they might need to communicate their plans for the year.
Whatever the size of the business, a simple plan to communication your strategy is one of the most valuable activities you can invest in at this time of year. It is the opportunity to provide employees with market context, priorities they can measure their performance against and a common focus for all members of the organisation. There is the optimism of the new year.

Resolutions can still be turned into plans.

Holiday Bonus, Introducing The Eleven Things

The Eleven ThingsSometimes a top ten is just not quite enough. In 2011, Meaning Business will be launching a new sister site, The Eleven Things.

The Eleven Things will publish collections of useful resources around the themes of communication, leadership, creativity, innovation, performance, culture, technology, story, mind, community and science.

As a preview, and following on from the last post about the ‘blue sky thinking’ that can happen on holiday, here is a preview.

The Eleven Things Holiday Edition

The Eleven Things Holiday Edition

The Eleven Things Holiday Edition (Low Res)

Meaning Business will be back in 2011.

Five of the best

There are sites that we visit once and those we check every day. And then there are those few sites that consistently bring you back for valuable, rich content. Here are five that proved valuable this year.

One
www.brainpickings.org
well curated with a creative spirit. consistently curious, eclectic and informative.

Two
www.bnet.com.au
business blog with a different voice, regularly helpful for sharing solutions.

Three
www.changethis.com
bringing big ideas forward with disciplined argument and reason through manifestos.

Four
www.getstoried.com
responsible for one of 2010’s great online conferences, the reinvention summit.

Five

Classics

Classics


www.acommunicatorsview.com
IABC veteran providing sage advice for comms and business.

Leader’s authenticity devalued by undercover formula

It has been interesting looking at Undercover Boss Australia to see what, if any, lessons can be taken and applied to leadership, communication and results.

In previous weeks, I have been able to take away a tip, a strategy or a flaw and use that to look at a broader area of organisational communication or strategy. This week’s episode has frustrated me.  Toga Hospitality CEO, Rachel Argaman took on a number of roles from housekeeping to kitchen hand to concierge in hotels and apartments within the Toga group.

There were certainly moving stories from employees who had experienced difficulties or significant life events. There were issues in the business with evidence that social programs, training and development opportunities were not consistently communicated or applied within some of the establishments. Plenty of fodder for discussion. But not providing a standout theme. Something just didn’t feel right.

What was missing? The CEO. Rachel was certainly present for the people she was working alongside. Her manner was open and inquisitive. One of the factors that makes Undercover Boss compelling (at its best) is understanding the journey of the leader as they discover challenges within the business.  Unfortunately, this element was absent from Argaman’s quest: she wasn’t really present for us, the viewer. What did she learn? What were her insights? What did she reflect on as a result.

Leadership Skills Australia undertook a review of readings on authentic leadership and distilled 5 common themes that consistently featured in the literature:

  • Commit to the truth
  • Know yourself well
  • Show self discipline
  • Show compassion
  • Be genuine

Argaman, a CEO with a strong reputation for her vision and team approach for the organisation, is an articulate believer in the power of authentic leadership, as she has demonstrated elsewhere in local news and older interviews.

Unfortunately in this episode, we were not given a sense of Argaman’s self-knowledge and awareness. It is a shame this aspect of her experience was not more apparent in the production.

http://apps.v2.movideo.com/player/flash/movideo_player.swf